Frequently Asked Questions (FAQ)
1. What is OwnFit?
OwnFit is a premium print-on-demand clothing brand offering high-quality apparel designed for comfort, style, and everyday wear.
2. How long does order processing take?
Orders are typically processed within 2–5 business days before being shipped.
3. How long does delivery take?
Estimated delivery within India is 5–10 business days after your order has been dispatched. Delivery times may vary depending on your location and courier services.
4. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking details (where available). You can also use the Track Order page on our website.
5. Do you offer returns?
No. OwnFit does not offer returns.
6. Do you offer refunds?
No. We do not offer refunds. Please review our Replacement Policy for eligible cases.
7. When can I request a replacement?
You may request a replacement if:
You receive a damaged product.
You receive a defective product.
You receive the wrong product, size, color, or design.
Requests must be made within 48 hours of delivery.
8. What information is required for a replacement request?
Please provide:
Your Order Number
Clear photos or a short video showing the issue
A brief description of the problem
9. Can I change or cancel my order?
Once production has started, orders cannot be modified or cancelled. If you need assistance, please contact us as soon as possible after placing your order.
10. How do I choose the correct size?
Please refer to our Size Guide before placing your order. If you're unsure, contact our support team for assistance.
11. Will the printed design look exactly like my screen?
Minor variations in color may occur due to differences in screen settings, lighting, and the printing process.
12. What payment methods do you accept?
We accept secure payment methods available during checkout, including UPI, debit cards, credit cards, net banking, and other supported payment options.
13. Is my payment secure?
Yes. All payments are processed through secure payment gateways using industry-standard encryption.
14. How can I contact OwnFit?
You can reach our support team through the Contact Us page or by emailing:
ownfit1support@gmail.com
15. Do you ship across India?
Yes. We currently deliver to most serviceable locations across India.
16. How can I stay updated with new collections and offers?
Follow us on Instagram for the latest product launches, exclusive offers, and updates.
Still Need Help?
If your question isn't answered here, please visit our Contact Us page or email marketingadda2k23@gmail.com. Our support team will be happy to assist you.