Last Updated: July 2026
At OwnFit, customer satisfaction is important to us. Every product is carefully inspected before shipment. If you receive a damaged, defective, or incorrect product, we are happy to offer a replacement in accordance with the policy below.
Replacement Eligibility
A replacement may be requested if:
You receive a damaged product.
You receive a defective product due to a manufacturing issue.
You receive the wrong product, size, color, or design compared to your confirmed order.
Replacement Request Period
Replacement requests must be submitted within 48 hours of receiving your order.
Requests made after this period may not be eligible for replacement.
How to Request a Replacement
Please contact our customer support team with the following information:
Your Order Number
Clear photos or a short video showing the issue
Photos of the product and its original packaging
A brief description of the problem
Our team will review your request and respond as quickly as possible.
Replacement Approval
If your request is approved, we will arrange a replacement at no additional cost.
Replacement orders are subject to product availability. If the same product is unavailable, we will contact you with an appropriate solution.
Cases Not Covered
Replacement requests will not be accepted for:
Incorrect size selected by the customer.
Change of mind after placing an order.
Incorrect shipping information provided by the customer.
Minor color variations caused by screen settings or lighting.
Normal wear and tear after use.
Damage resulting from misuse, improper washing, or improper handling.
Returns and Refunds
OwnFit does not offer returns or refunds.
As most of our products are made through a print-on-demand process, all sales are considered final unless the product qualifies for replacement under this policy.
Shipping for Approved Replacements
If a replacement is approved, OwnFit will arrange shipment of the replacement product without any additional replacement shipping charges to the customer.
Contact Us
For any replacement-related assistance, please contact us through our Contact Us page or email:
ownfit1support@gmail.com
Thank you for choosing OwnFit. We appreciate your trust and are committed to providing high-quality products and reliable customer support.